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Bali Property Insurance Claim Guide: Step-by-step until you get your refund!


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Bali is a beautiful destination known for its stunning landscapes and vibrant culture. As a property owner in Bali, it is crucial to protect your valuable investment through property insurance. However, accidents and incidents can happen, and understanding how the claims process works is essential. In this blog post, we will guide you through the step-by-step process of navigating Bali property insurance claims and ensure a smooth experience for you.



Step 1: Contact us Promptly to Report Incidents

The first step in the claims process is to contact our dedicated support team promptly to report any incidents. We understand that accidents can happen at any time, which is why we have a 24-HOUR CALL CENTER available for assistance, even on weekends. You can reach our call center at (021) 280 90111. By reporting your incident as soon as possible, you enable us to initiate the claims process quickly and efficiently.


Step 2: Schedule a Survey and Collect Supporting Documents

Once you've reported the incident, we will schedule a claim survey at your Bali property. Our experienced claims adjuster will visit your location to assess the damage and collect any necessary supporting documents. It is important to provide accurate and detailed information about the incident to facilitate a fair evaluation of your claim. Gathering any relevant photos, invoices, or receipts will also help in expediting the process.


Step 3: Forwarding the Claim to Oona Indonesia Office

After we have collected all the necessary supporting documents, we will forward your claim to our trusted partner, the Oona Indonesia office. Oona specializes in claims processing and will carefully review the documentation provided. They will assess the validity of your claim and determine the refund amount. We will closely monitor the progress of your claim and keep you updated throughout the process.


Step 4: Await Confirmation and Processing

Once the Oona Indonesia office has reviewed your claim, we await their confirmation before proceeding with the refund process. It is important to note that the time frame for this step may vary depending on the complexity of the claim and the amount of documentation involved. Rest assured, our dedicated team will work diligently to process your claim quickly while ensuring accuracy and fairness.



images of money that represent insurance refund

Step 5: Receive Your Refund Claim

You may expect to get your reimbursement claim after the Oona Indonesia office approves your claim. We make every effort to handle claims as promptly as possible to reduce any difficulty caused by the occurrence. You will be informed of the authorized amount and the return process, which may differ based on your payment method of choice. We understand the situation's urgency and the possible impact on your financial well-being. Therefore, we make it a priority to complete this process as swiftly and precisely as possible.


Filing a claim for your Bali Property Insurance doesn't have to be a daunting task. By following this comprehensive guide, you now have a clear understanding of the step-by-step process involved in navigating the claims process. Remember to report incidents promptly, provide accurate information and supporting documents, and trust our experienced team and partner, Oona Indonesia, to handle your claim efficiently.


We are committed to providing excellent customer service and ensuring a seamless claims experience for you. If you require any further assistance or have additional questions, please don't hesitate to contact our dedicated support team. We're here to help you every step of the way!

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